Refund policy

Refunds & Returns

We want every order to arrive in one (terrifying) piece. If something isn't right, email us at trickorshop@gmail.com and we'll make it right.

Damaged, defective or wrong item

Contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, including shipping. You don't need to send the item back.

Lost or late orders

If your tracking shows no movement for 10 business days, or your order never arrives, contact us and we'll reship it or refund you in full.

Changed your mind

Unused items in their original condition can be returned within 14 days of delivery. Contact us first so we can give you the return address and instructions; items sent back without contacting us can't be processed. Return shipping is paid by the customer, and the item price is refunded once the return is received. For hygiene reasons, worn masks, fangs and costumes can't be returned unless they arrived damaged or defective.

Refund timing

Approved refunds go back to your original payment method within 5-10 business days.